The Real Cost of Downtime

Did you know that 90% of all businesses in North America have one internet circuit? The average business utilizes 30 cloud services to operate their business. Key Cloud applications include:

  • Customer Relationship Management
  • Appointment Scheduling
  • Billing
  • Chat
  • Conference / Collaboration
  • Voice over IP

Given the increasing importance and reliance on Cloud applications, having one internet circuit places business in a vulnerable state when an outage or interruption on their internet circuit occurs.

According to Infonetics Research “Costs of Downtime” study, the average North American business experiences 28 hours of annual downtime due to Internet (service provider) outages and interruptions.

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Infonetics found that cost of downtime associated with service provider (Internet) outages was $151K annually for a 100 person company. This was the single largest source of downtime cost. Interestingly they found that of all the sources of downtime, that this as was an relatively easy problem to fix by installing an additional WAN (internet) service.


Be Aware, Stay Secure

For those in IT and cloud service fields, you’ve undoubtedly heard about “Our Shared Responsibility” every October for years. It is true that the web cannot be secure without the help of its users; we all have a responsibility to endeavor to keep our data safe.

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The Power of Diverse Connections

The pervasive use of cloud services has made businesses more reliant than ever on reliable network services. Without a dependable connection, business can come to a halt:  the CRM tools, enterprise email, accounting systems, file sharing, and other cloud based applications that power everyday business become inaccessible. This puts pressure on network connections unlike anything we’ve ever seen before.

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