Non-Stop Internet

STOP the Outage Pain.

If your business is like most, you rely on multiple Cloud services to run your business, such as: Customer Relationship Management, Appointment Scheduling, Billing, EMAIL, Chat, Conference / Collaboration, Voice over IP.

With a single Internet connection, your business is vulnerable to interruptions and outages.

NonStop Internet is a bold NEW approach!                         "Always-On" dual internet circuits with Intelligent "Active-Active" Traffic management.

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According to Infonetics Research “Costs of Downtime” study, the average North American business loses 19 hours and over $19,000 in revenue and staff productivity each year due to Internet outages and interruptions.

 

Non-Stop = Always-On

Traditional solutions, implement a secondary fail-over internet circuit that sits idle until a complete outage event occurs on the primary circuit and then springs to life to take over. While better than no back-up, customers receive limited value given slow fail-over, resulting in broken calls and interrupted sessions. Non-Stop Internet provides:

  • Two Active Internet Circuits (integrates current circuit with new Broadaspect Internet circuit) 
  • Dual WAN Router 
  • Internet Traffic Optimizer Engine 
  • Real Time Reporting and Alerting

Non-Stop Internet is a NEW approach that provides an Always-On, "Active-Active" Internet with the BroadAspect Internet Traffic Optimizer. 

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The Internet Traffic Optimizer utilizes a layered set of traffic management algorithms that continuously measure the health of your internet service and take corrective action to provide the best possible service to your team. The Traffic Management rules have been developed, tested and standardized based on BroadAspect's 18 years of ISP operation with over 157,680 hours of providing internet traffic for small and large commercial customers.

Internet Traffic Optimizer Features:

  • Circuit Availability (Interface Level and traffic flow)
  • Circuit Quality (Latency, Packet Loss, Jitter)
  • Cloud Application best path discovery
  • Complete Path monitoring for Cloud Applications
  • Internet Circuit Capacity discovery
  • Capacity load balancing based on actual circuit capabilities

When a rule condition (threshold) has been achieved, corrective action(s) are automatically implemented on the Dual-WAN router which will intelligently direct traffic over the two internet circuits. 

When traffic is re-directed and the outage avoided, the Non-Stop service will send the customer an email alert message letting them know that downtime was avoided. 

With Non-Stop Internet managing the quality and availability of your internet service 24 hours a day, you can sleep better.

Non-Stop Solution Packages

BroadAspect Non-Stop Internet Service is available in three base packages that contain the features that businesses need to reduce downtime and increase performance. In the tables below, we describe the features and associated costs of each package. Customers also have the option to increase the capacity (speed) of the new Non-Stop circuit. In the third table we show the additional monthly cost to upgrade capacity. Total Monthly Recurring Cost (MRC) can be calculated by taking the package monthly recurring cost (MRC) listed in table 1 (Lite, Professional, Advanced) and adding the upgrade cost for the desired speed listed in table 3.

Non-Stop Internet Circuit Speed upgrade options:

Firewall Feature Definitions

 

 Q: What is Non-Stop Internet and Why do we need it?

A: Small and large businesses need a practical solution to reduce the impact of internet downtime and poor performance. According to Infonetics Research, downtime, the average business experiences 19 hours of downtime. This costs the average business with twenty employees, $19,000 per year. Non-Stop Internet is a great solution to reduce downtime and increase performance at the same time. Non-Stop Internet adds a specialized Dual-WAN router and second internet circuit to your existing internet circuit in order to provide an “Always-On” active-active internet service.

Q: Why is Non-Stop Internet better than a traditional failover service.

A: Traditional solutions, implement a secondary failover internet circuit that sits idle until a complete outage event occurs on the primary circuit and then springs to life to take over. While better than no back-up, customers receive limited value given slow fail-over time, resulting in broken calls and interrupted sessions. In addition, since a backup circuit is only used during a failure event, the capacity of the backup circuit is not used during normal operation. Non-Stop Internet is a “Always-On”, “Active-Active” internet service which uses both circuits at all times unless a complete failure occurs on one of the circuits. This results in the ability to fully utilize the capacity of the second circuit to improve day to day performance. In addition, BroadAspect’s Traffic Optimizer provides continuous monitoring of the health of each circuit and actively directs traffic to use the best circuit to reach the customers internet destinations. See Traffic Optimizer for more information on how this improves the customers day to day experience.

Q: What is the BroadAspect Traffic Optimizer why does is provide incredible value vs traditional failover circuits, How does the Trafffic Optimizer work?  

A: The Internet Traffic Optimizer utilizes a layered set of traffic management algorithms that continuously measure the health of your internet service and take corrective action to provide the best possible service to your team. Rules such as the following are implemented:

  • Circuit Availability (Interface level and traffic flow)
  • Circuit Quality (Latency, Packet Loss, Jitter)
  • Cloud Application best path discovery
  • Complete Path monitoring for Cloud Applications
  • Internet Circuit Capacity discovery
  • Capacity load balancing based on actual circuit capabilities

When a rule condition (threshold) has been achieved, corrective action(s) are automatically implemented on the Dual-WAN router which will intelligently direct traffic over the two internet circuits. When traffic is redirected and the outage avoided, the Non-Stop service will send the customer an email alert message letting them know that downtime was avoided. BroadAspect’s Traffic Optimizer rules have been developed, tested and refined based on BroadAspect's eighteen years of ISP operation with over 157,680 hours of providing internet traffic for small and large commercial customers.

Q: What is the cost of Non-Stop Internet?

A: We offer a number of packages that start from $115 per month with a installation cost of $250 which includes the dual-wan router. See our Pricing section for a full list of packages and pricing.

Q: Does Non-Stop Internet include the cost of the second internet circuit?

A: Yes – All Non-Stop Internet packages include a second Internet circuit and the dual-wan router. These packages have been carefully designed to include everything you need in easy-to-buy, easy-to-install bundles. Internet circuit capacities (speeds) range from 25 Mbps to 500 mbps.

Q: How do we know that Non-Stop Internet is available at my office location?

A: While availability of specific packages will vary by location, to find out if the Non-Stop Internet service is available,  please go to http://www.broadaspect.com/non-stop-internet-overview/ and then click on the On-Net Locations tab and enter the business address in the search form. If the location is shown as an on-net location, a call to your account representative can confirm which packages are available at your location.

Q: What are the primary versions of Non-Stop Internet and how do I know which one we need?

A: For more details, please visit our Solutions section.

Q: Is Non-Stop Internet compatible with any firewall/router/gateway?

A: Yes.

Q: Who installs the Non-Stop Internet Service?

A: BroadAspect will have the second internet circuit installed at the customers office suite by its technician or an authorized third party. We will send the Dual-WAN router to the customer by mail with a full complement of instructions and cables to connect this to both your current circuit and the new BroadAspect circuit. In most cases the installation of the dual-wan router takes about 15 mins to install and be fully operational.

Q: Can I add a wireless network carrier as another failover option?

A: Yes you can! In some cases a customer may have a concern about true physical diversification of the network path where access to cloud or data center environments is mission critical. While the circuits maybe different media technologies from the road into the commercial building they may be within the same conduit or within a few feet of each other.  Let us know if you are interested in a physically diverse (non-wired) solution, our solution can support more than just two internet connections and supports most cellular data solutions as well as fixed-wireless solutions.

 

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